Privacy Policy 

Service Lab Privacy Policy

Our contact details,

Name: Service lab

Website: Service-lab.co.uk

E-mail: Support@service-lab.co.uk

Policy date: 19/06/2024

 

The type of personal information we collect.

We currently collect and process the following information,

  • Personal identifiers, contacts and characteristics including,
  • Business address.
  • Postal address.
  • Email address.
  • Contact phone number.
  • Name and job title of person(s).
  • Specification and usage of equipment at the address in question.

 

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Enquiry sent through our website, Service-lab.co.uk or by direct contact via email or phone.

We use the information that you have given us in order to,

  • Contract creation and/or renewal for any of our services provided.
  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at support@service-lab.co.uk.
  • Comply with a legal or regulatory obligation this is processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  • Third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at Support@service-lab.co.uk.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Support@service-lab.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

 

How we store your personal information  

Your information is securely stored.

We keep contact, identity, financial and transaction data for a minimum of 6 years for tax purposes. We will dispose your information by data deletion.

 

Your data protection rights.

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Support@service-lab.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Support@service-lab.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk